Privacy Policy

Home » Privacy Policy

Our commitment

Hills Corporate Cars never sells your personal information or passes it to third parties for marketing. We collect only what we need to arrange your transfer, and share it only with the chauffeur completing your trip and the services that run our bookings.

This policy explains how we collect, use, store and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to bookings made through our website, by phone, by email or in person.

Information we collect

We collect the details needed to book, complete and bill your transfer:

  • Your name, phone number and email address.
  • Pickup and drop-off addresses, dates and times.
  • Flight numbers and arrival or departure details, for airport transfers.
  • Number of passengers, bags, and any child or booster seats required.
  • Company name and billing details, for corporate accounts.
  • Booking references and payment records.
  • Any special requests you choose to tell us about.

If you book on behalf of someone else, please make sure they are happy for you to share their details with us.

How we use your information

We use your information only to provide the service you booked:

  • Confirming, scheduling and managing your booking.
  • Tracking your flight so we can adjust your pickup time.
  • Letting your chauffeur contact you on the day.
  • Processing payments and issuing receipts and invoices.
  • Responding to your enquiries, feedback or complaints.
  • Meeting our legal, tax and insurance obligations.

We do not use your information for any purpose unrelated to your booking without your consent.

Who we share your information with

We do not sell, rent or pass your personal information to any third party for marketing purposes.

We share your details only where needed to deliver your booking:

  • Your chauffeur: the driver completing your transfer receives your name, phone number, pickup details and flight information, solely to contact you and complete the trip.
  • Service providers: our secure website host, booking system and payment processor handle data on our behalf, only to run our service.
  • When required by law: for example, to comply with a court order or a lawful request from a government authority.

Some of our service providers may store data on servers outside Australia. Where this happens, we take reasonable steps to make sure they protect it to a standard consistent with the Australian Privacy Principles.

Storage, security and retention

Your information is kept on a secure website and booking system, protected by encrypted (HTTPS) connections and password-controlled access.

  • Only staff and chauffeurs who need your details for a booking can see them.
  • We keep booking and payment records only as long as needed for the service and our legal and tax obligations, then securely delete or de-identify them.
  • If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.

Website, cookies and online payments

  • Payments: card payments are processed by a secure third-party payment provider. We do not store your full card number on our systems.
  • Cookies: our website may use cookies to keep the booking form working and to understand how the site is used. You can turn cookies off in your browser, though some features may not work.
  • Spam protection and maps: our booking form may use Google services, such as reCAPTCHA and address autocomplete, which are subject to Google’s own privacy policy.
  • Links: we are not responsible for the privacy practices of other websites we link to.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within 30 days. There is no charge to make a request.

Complaints and contact details

If you have a question or concern about your privacy, please contact us first and we will aim to resolve it within 30 days.

  • Hills Corporate Cars: 5 Active Pl, Beaumont Hills NSW 2155
  • Phone: +61 459 649 717
  • Email: info@hillscorporatecars.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The latest version will always be on our website.