Cancellation Policy
At a glance
Cancel with enough notice and there is no charge. Cancel late, or not at all, and the full fare applies.
| Booking type | Minimum notice for free cancellation | Late cancellation or no-show |
|---|---|---|
| Standard transfers (Luxury Sedan, Executive SUV, up to 4 passengers) | 24 hours | Full fare |
| Weddings and special events (including sporting events) | 72 hours | Full fare |
| Executive Van, People Mover and any booking over 4 passengers | 72 hours | Full fare |
| Special requests | 72 hours | Full fare |
Standard bookings: 24 hours notice
Standard transfers can be cancelled free of charge up to 24 hours before the scheduled pickup time.
- Cancellations received 24 hours or more before pickup: no charge.
- Cancellations received less than 24 hours before pickup: the full fare is charged.
- No-shows, where the passenger does not arrive and has not cancelled: the full fare is charged.
Special events and larger vehicles: 72 hours notice
The following bookings need at least 72 hours notice to cancel without charge, because vehicles and chauffeurs are reserved well in advance:
- Wedding car bookings.
- Special events, including sporting events, concerts, formals and functions.
- Executive Van and People Mover bookings, and any booking for more than 4 passengers (including groups of 12 or more).
- Special requests, such as multi-vehicle bookings or tailored itineraries.
Cancellations received less than 72 hours before the scheduled pickup are charged the full fare.
Airport transfers: flight delays and missed flights
We monitor your flight and adjust your pickup time to match its actual arrival, at no extra charge. Please include your flight number when booking so we can track it.
- Flight delayed or arrives early: your chauffeur’s pickup time is adjusted automatically. No charge and no need to contact us.
- Missed flight: if you miss your flight, the booking is treated as a cancellation and the full fare is charged.
- Different flight: if you are no longer on the flight given at booking (for example, you rebooked or were moved to another flight) and we were not told at least 24 hours before pickup, the booking is treated as a cancellation and the full fare is charged.
Passenger and luggage details
Passengers must enter their booking details accurately, including the number of passengers and the number of bags. We assign a vehicle based on these details.
If, when the vehicle arrives, there are more passengers or bags than booked and they cannot be safely fitted in the vehicle, the booking is treated as a cancellation and the full fare is charged.
How to cancel
Contact us by phone or email, quoting your booking reference:
- Phone: +61 459 649 717
- Email: info@hillscorporatecars.com.au
Notice periods are counted back from the scheduled pickup time, using the time we receive your cancellation.